TÜV Saarland certifies that O2's service is good and its business customers are well satisfied

MUNICH. Telefónica Germany's service is rated highly by the self-employed, freelancers, and businessmen that run small and medium-sized enterprises. That has also been confirmed by the new "TÜV Service tested" certificate issued by TÜV Saarland. They surveyed about a thousand O2 customers from these segments and awarded the grade "good" (2.0) for customer satisfaction and quality of service.
According to the survey, what O2's business customers appreciate in particular is the diversity of services and the quality of products and service. There was also a great deal of praise expressed in the TÜV Saarland survey for the commitment and friendliness of staff and service in the shops. "O2 does well in the diversity of its services and the quality of its products," says Thomas Fischmann, Head of TÜV Saarland Certification. "Customers like buying at O2 because not only is the price and performance right, but the staff are also friendly and committed. That is shown by the results of our survey."
With its exclusive packages and tariffs like O2 on and O2 Blue Professional, Telefónica Germany provides its business customers with around-the-clock reliable contactability, quality of service and predictable costs. Its special services include a 24-hour hotline, the free O2 Conference Service and the 48-hour mobile phone replacement on request. "We know how important telecommunication is to the self-employed and entrepreneurs who run small and medium-sized firms. They are totally reliant on it. That is why the service for these customer groups is our top priority", says Johannes Pruchnow, Director of Business at Telefónica Germany.
Johannes Pruchnow
"Business customers are not only given tailored packages but also first-class customer care and unique services." That includes Telefónica Germany's small and medium-sized company customers being advised and assisted by personal customer care staff when they have queries about contracts, bills, technical problems or service packages. For further information on the "TÜV Service tested" certificate and the result of the Telefónica Germany test go to www.o2business.de/tuev.
Telefónica Germany GmbH & Co. OHG and its brand O2 belong to Telefónica Europe and are part of the Spanish telecommunication group Telefónica S.A. The Company offers its German private and business customers postpaid and prepaid mobile telecom products as well as innovative mobile data services based on the GPRS and UMTS technologies. In addition, the integrated communications provider also offers DSL fixed network telephony and high-speed internet. "Kundenmonitor Deutschland 2011" honoured Telefónica Germany as the network operator with the most satisfied mobile phone customers in the German market for the fifth time in a row. Telefónica Europe has more than 58 million mobile and fixed network customers in Great Britain, Ireland, the Czech Republic, Slovakia and Germany.

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