O2 Telefónica expands strategic agreement with Capgemini to support its digital transformation towards an AI-first company
With the new agreement, Capgemini will now play a key role in transforming O2 Telefónica into an “AI first” company in the coming years
The telecommunications company O2 Telefónica and the global AI-powered business and technology transformation company, Capgemini, are expanding their strategic agreement in Germany. Under this new long-term agreement, Capgemini will support the implementation of O2 Telefónica’s comprehensive AI strategy.
“O2 Telefónica aims to become a data- and AI-driven company. Our goal is to drive innovation that further enhances customer experience, optimizes our network, and makes internal business processes even more efficient. Capgemini’s expertise and commitment make the company the ideal partner for our AI strategy,” says Till Jonas Fuhlbrück, Director Data & AI.
Till Jonas Fuhlbrück
The agreement is intended to significantly accelerate the development of AI use cases. This includes faster prototyping, iterative development, and the rapid deployment of impactful AI solutions across various business areas throughout the organization.
Specifically, O2 Telefónica aims to further enhance its customer experience. In addition, the company plans to build a comprehensive portfolio of AI services and products for business customers, such as AI-based cybersecurity solutions.
Capgemini’s AI-powered solutions, tailored for the telecommunications sector, will help O2 Telefónica to reshape both its business model and the entire value chain. As part of the agreement, Capgemini will provide its proven end-to-end solutions and market-leading expertise in telecommunications, AI, cloud, and data.
“We are pleased to support O2 Telefónica on its journey to becoming an AI-first organization. Our collaboration underscores Capgemini’s ongoing leadership in delivering innovative AI solutions for complex, global enterprises and our ability to support companies in key industries, such as telecommunications, with their large-scale transformations,” says Emil Matevski, Head of Telecommunication & Media Industry Domains at Capgemini in Germany.
Emil Matevski
About O2 Telefónica
| O2 Telefónica is a leading full-service provider of telecommunications services for private and business customers. The portfolio of the core brand O2 and various secondary and partner brands includes traditional telephony and internet connections as well as innovative digital services in the area of the Internet of Things and data analysis. In mobile communications, O2 Telefónica serves around 35 million mobile lines (as of September 30, 2025, excluding lines of third-party network operators). The company is a leading mobile provider in the consumer market and in the market for innovative partner offers, as well as a fast-growing provider in the solutions business for corporate customers. The company’s high-performance, award-winning mobile network reaches more than 99% of the population. In the fixed network, O2 Telefónica offers its customers leading technological diversity and geographical availability in Germany. In the 2024 financial year, the company generated revenue of 8.5 billion euros with around 7800 employees. The company is majority-owned by the Spanish telecommunications group Telefónica S.A. based in Madrid, one of the largest telecommunications groups in the world. |
