Customer Service & Sales

Customer Service & Sales (CSS) at O₂ Telefónica goes beyond making phone calls. We are problem solvers who support both end users and business customers with all their concerns in person, with expertise, and access to the latest technologies.

Your Skills Follow your
Passion

In customer service and sales at O₂ Telefónica, your skills in interacting with people and your sales talent are crucial for creating exceptional customer experiences.

Customer Service Consulting Service Customer Care Process Management Accounting Complaints Management Accounting

Our CSS Professionals Meet the
Team

Kirsten - Agent Retain Winback

"The professional demands and private relaxation phases are in balance. As a single mum, my working model suits me very well."

Marcel - Teamlead Complaint Handling & CICT

"My professional journey at Telefonica began back in 2006 at the age of 18. During this time, I not only developed my professional skills, but also my leadership skills, as I have now been leading teams myself for 8 years. I also look after our trainees as a qualified trainer."

Dominic – Manager Local Support Functions

"Thanks to Mobile Office, I can organise my working hours more flexibly and achieve a better work-life balance."

Juliane – Agent Expert Service

"Team spirit, support and team spirit are particularly important to me personally. We live these values in Team Business in particular - for the best service!"