Welcome to O2 Telefónica
Watch my video greeting message (in German)
At O2 Telefónica, we see ourselves as gamechangers.
We constantly challenge the market with our creative and bold ideas. This "can do" spirit has made us Germany's number 2. But that is no reason for us to rest. We want to continue to grow. And that's why we're constantly on the lookout for the next gamechanger. Offers that consumers can't afford to ignore. Like our Grow rate. Its data volume grows year after year without customers having to pay anything extra.
This shows in an exemplary manner that customers are clearly at the center of everything we do and strive for. In this way, we lay the foundation for retailers to increase their own sales. After all, satisfied customers buy and very satisfied customers keep coming back. True to this logic, our retailers have grown together with us over the years. This is also because we do not see partnership as a one-way street. We regularly exchange ideas with our partners via various channels and formats. Because they have their ear very close to the customer. Just like you. Let's work together to make our presence felt even more strongly.
Our sales force strengthens the retail trade.
17 area sales managers and four regional managers act as the first point of contact. In addition, our five strategic distributors support our retail partners. Our well-connected area sales managers have access to the central departments of O2 Telefónica. This enables them to provide our retail partners with targeted support. The good thing is that we also employ colleagues at our headquarters who have a wealth of retail expertise.
Their actions are geared to supporting the retail partners. Why? Because brick-and-mortar retail is and remains a constant for us. That's why we speak and understand the language of brick-and-mortar retail. These are the best prerequisites for developing the business of our specialist retailers. Together with them, we plan the most promising path for consistent sales growth and lay the foundation for an optimal shopping experience. You too can become part of our constantly growing group of specialist retailers.
Our omnichannel approach
We are where the customers are.
That's why we think of the customer journey consistently along the digital and stationary sales channels. Our approach is to link these channels in order to provide our customers with the best possible buying and service experience: be it via app, hotline, website, social media, and most importantly, of course, in the retail store. After all, personal contact is where the sales staff in the store can bring all their consulting and sales expertise to bear.
The digitization of stationary sales is important for us. Why? Because we want to combine digital and stationary. In the store, too, it's about being up-to-date and meeting the needs of more and more customers. That's why we want to bring more retailers online. For example, by offering them an official website that customers can use to conveniently make appointments and contact us. This will increase their visibility. At the POS itself, we support customer conversations with digital solutions. At the same time, customers can have products purchased in the store conveniently delivered to their homes. We have done very well in recent years with our omnichannel approach and have grown together with retailers. We want to continue to do so ... ideally with you.
At O2 Telefónica, the signs continue to point to growth.
With our high-performance mobile network, including 5G, we are closing the last white spots on the map of Germany. At the same time, we are bringing households onto the network, via whatever technology. Be it fiber, DSL, cable connection or LTE. We are the first provider to offer all these technologies. With this diversity, we enable retailers to increase revenue from fixed-network contracts.
In hardware, too, we have long offered much more than just smartphones and tablets. Our attractive Apple deals, Playstation offers, and smart TVs open up promising cross-selling opportunities. The convincing quality of our products and rates has been proven many times over. We regularly top the podium in independent tests. Combined with our excellent price-performance ratio, we are striking a chord with more and more consumers. In 2022 alone, we gained as many new customers as the population of Frankfurt am Main. We are thus continuing the trend of recent years of growing faster than the market. This shows: We are living our "can do" philosophy and driving growth. We want to continue this trend ... preferably with you.
What you can expect
"My partners know they can call me when they need help with their sales. Because today it's not so easy to run and manage a store. That's why I see myself as a kind of business consultant to the retailers."
"For new partners, we don't offer packages A, B or C. We respond to the specific situation and background of the partners. We put together individual packages and accompany them not only at the beginning, but of course beyond."
"Our products are always future-oriented, which means that partners can plan their future really well with us. What's more, our well-developed network has been very convincing in recent years."
"I see myself as the first point of contact for marketing Telefónica products. I work with my partners on margin calculations, hardware orders, and all marketing, social media, and POS issues."
Are you interested?
Quality Partner Ochtrup
"Before I decided to open my own store, I already had experience with O2 at two partner stores. For me, there was no other option than to cooperate with O2. O2 is constantly working on its product portfolio. It's getting bigger and bigger. Households can be supplied with different technologies such as cable, LTE and DSL, depending on availability. So O2 gives us the opportunity to provide our customers with many options."
Quality Partner Güstrow
"For my store, the O2 network brings many advantages. The region of my store was previously a white spot, so the O2 network is most in demand right now. It brings me satisfied customers and lots of sales."
Quality Partner Duisburg
"O2 is solution oriented. Together with O2, we look for the best possible solutions for me as a partner and, above all, for our customers."
Quality Partner Nürnberg
"In my opinion O2 is significantly better than other providers when it comes to dealer support and customer-friendly systems. I also benefit from the dealer support provided by the Area Sales Manager and the employee support through professional training. I feel very comfortable with marketing, and the success rates are enormous. This gives me motivation and energy."
Quality Partner Gießen
"For me, it was important that I could identify with the brand and the company. That was the case with O2. I chose the best partner on the market for me."
Quality Partner Berlin
"I was initially an employee in independent retail shops. I always really liked Telefónica. Especially the concept, the offers and the marketing. It's fun to market and address the offers to customers."
You are interested?
Then get in touch with our Area Sales Manager, who has already been in contact with you. She or he will be very happy to take the time to discuss any open questions with you. If you have not yet had initial contact, please use the contact option here and ask for a personal meeting.
We look forward to meeting you.
|1) connect mobile communications and 5G network test, issue 01/2023: "very good" (894 points) for O2; overall, 2x "very good" (915 and 894 points) and 1x "outstanding" (952 points) were awarded. 5G is available for suitable end devices at more and more locations. Further information at o2.de/network.|