Responsible Business

Our ambition

We are a fair and trustworthy partner for our stakeholders. In the years leading up to and including 2020 we achieve consistently good to very good results in relevant external assessments and our stakeholder surveys.

Our commitments

Customers Top | We offer our customers the best product and service experience, the latest innovations and a modern network infrastructure. By 2020 we will offer one of the best customer services in the industry with a high level of customer satisfaction.
Employer Attractive | In the years leading up to 2020 we will position ourselves internally and externally as an attractive employer and achieve generally good to very good results in our employee surveys.
Supply Chain 100% | We promote sustainable procurement management and supplier management. In the years leading up to and including 2020 we will take CR criteria into account in 100 % of the purchasing processes with our most important suppliers.
Compliance 100% | We act in accordance with all laws, societal guidelines and values. In the years leading up to and including 2020 we will strive for externally recognised certification of our compliance management system.

More information

CR Report 2017 Here you find our latest CR-Report „Shaping mobile freedom repsonsibly“ English | German Telefónica Responsible Business Plan 2020 It shows our targets for Corporate Responsibility for the next couple of years. English | German