Responsible business

Read page


We are a fair and trustworthy partner for our stakeholders. In the years leading up to and including 2020 we achieve consistently good to very good results in relevant external assessments and our stakeholder surveys.

Target attainment


Customer satisfaction

We offer our customers the best product quality, price-performance ratio and service experience, the latest innovations and a modern network infrastructure. By 2020 we will offer one of the best customer services in the industry with a high level of customer satisfaction.


We act in accordance with all laws, societal guidelines and values. In the years leading up to and including 2020 we will strive for externally recognised certification of our compliance management system.

Telefonica as an employer

As a responsible employer, we set great store by fair, open and trusting cooperation and offer our employees an inspiring work environment with diverse development and preference options. We benchmark the satisfaction and commitment of our employees on the basis of good to very good results in our regular surveys.

Supplier management

We promote sustainable procurement management and supplier management. In the years leading up to and including 2020 we will take CR criteria into account in 100 % of the purchasing processes with our most important suppliers.

More information

Credits: AdobeStock | Nikolai
CR Report 2020 Here you find out latest CR-Report „Enabeling sustainable digitalisation“ English | German Telefónica Resposible Business Plan 2020 We succesfully completed our Responsible Business Plan 2020. English | German Telefónica Responsible Business Plan 2025 It shows our targets for Corporate Responsibility for the next couple of years. English | German
Credits: Header image | Karsten Pawlik