More transparency:Live Check brings real-time queries for the O2 mobile network
|Check the status of the nearest base station yourself|
|Available via web or app|
|More precise network coverage maps with new functions|
The new Live Check function checks the six closest O2 base stations and then shows how well they are working. If the service really is impaired - because, for example, a network component has failed, new tree branches are blocking the signal or a mobile cell is overloaded - then Live Check provides information on the situation. The status is updated every thirty minutes.
The Live Check will be available soon via app for iPhones and Android since it will be integrated with the "Mein O2"-App. The service app for customers will "Smartphones become more and more important to our lives. In order to ensure they function in all situations and locations, the mobile network must run smoothly," says René Schuster, CEO of Telefónica Deutschland. "We offer our customers the best possible transparency. Thanks to the Live Check function, checking the current status is as easy as monitoring the delivery status of a package on the web page of a courier service." O2 is continually improving its new service. The next development stage will be based on crowd sourcing: the more customers query a specific location, the faster and the more precise the diagnosis can occur also include a speed test then, which measures the speed of the Internet connection. Customers will also be able to use the applications in future to register service limitations, and will receive feedback as soon as they have been rectified.
Satellite and streets: new network coverage maps
In addition to the Live Check, O2 has also improved its network coverage maps. Customers will be able to see for any location just how good the indoor and outdoor coverage is with 2G and 3G. Users can choose between street or satellite view, and map sections can be enlarged and moved easily. In addition to the locations of the mobile communication base stations, the new maps will also display the O2 shops. What's more, LTE coverage is to be integrated into the network maps during the course of the year. The new network maps will also be part of the "Mein O2"-App for iPhones and Android. Live Check and the new map material are now available at www.o2.de/netz.
|Telefónica Deutschland Holding AG, listed at the Frankfurt Stock Exchange in the Prime Standard, and its wholly-owned, operationally active subsidiary Telefónica Germany GmbH & Co. OHG belong to Telefónica Europe and are part of the Spanish telecommunication group Telefónica S.A. The company offers its German private and business customers post-paid and prepaid mobile telecom products as well as innovative mobile data services based on the GPRS, UMTS and LTE technologies with its product brand O2. In addition, the integrated communications provider also offers DSL fixed network telephony and high-speed internet. Telefónica Europe has more than 105 million mobile and fixed network customers in Spain, Great Britain, Ireland, the Czech Republic, Slovakia and Germany.|